General

  1. Your booking must be for holiday purposes only. The property must not be used for gatherings, such as weddings or parties, or for business purposes (except by prior special arrangement).
  2. The property will not be available before 3pm on the first day of your booking and you must leave before 11am on your last day.
  3. Excluding babies in cots, the number of people occupying the property and its grounds must not exceed six. You may invite up to an additional two guests to visit you during your stay, however they must not stay overnight.
  4. You may bring up to two dogs to blue cottage. They must be kept off the furniture and under proper control. No other pets are permitted.
  5. No fireworks shall be taken onto, or let off from the property.
  6. Whilst the information on our website is correct at the time of publishing, we reserve the right to change any of the prices, services, or other particulars contained in published information at any time before we enter into a contract with you.

 

Contract and warranties

  1. Once we have accepted your booking and payment, a contract has been entered into, which includes these conditions, and those set out in the document “Staying at Blue Cottage” and such contract is governed by English law. Payment of all required amounts when they are due is of the essence of the contract.
  2. When you make a booking you warrant that you are over 18 years old and accept full responsibility for all persons who will use the property during the period booked and you have read all the terms & conditions.

 

Bookings

  1. Reservation requests received by email from the Blue Cottage website will be held for four days. If we are unable to contact you and take payment within four days of receiving your reservation request, your reservation will lapse. Provisional bookings will remain firm provided we receive the amount due within the period agreed at the time of booking (usually four days).
  2. If your stay starts within two months of the date you make your booking, you are required to pay the total price at the time of booking.
  3. If your stay starts more than six weeks from the date you make the booking, you are required to pay a deposit of one third of the cost of your stay at the time of booking.
  4. If prices have not yet been fixed for the period booked, then the deposit is one third of the current price for an equivalent period (not necessarily the same dates). Please note: the deposit secures only the booking and not the price. In some cases prices may change considerably. The price will not alter if you pay in full at the time of booking (we may make specific exceptions to this).
  5. Bookings will not be for fewer than three days or for more than three weeks. In the case of bookings for more than one week, we provide linen and towels but no cleaning for each successive week, but will only remake beds with the new linen if you ask for this one month before your holiday.
  6. If you pay a deposit, the balance must be received at least six weeks before the beginning of the period booked. We do not undertake to remind you and if we do not receive the balance when due, we shall, with regret, cancel your booking and you will lose your deposit.

 

Payments

 

Loss or damage

  1. When you book, you agree to indemnify us against all loss and damage arising (including unreasonably large amounts of cleaning) directly or indirectly to the property and its contents from any deliberate or negligent act or omission by yourself, or any person or animal accompanying you, and, without limitation of the foregoing to pay us forthwith upon written demand our costs in making good any such loss and damage and cleaning. Where we have to make a claim for the cost of extra cleaning and putting right damage, the amount involved is generally in the order of £250.
  2. We shall not be responsible for any loss, or damage to any belongings, or injuries sustained by you or any member of your party.

 

Problems during your stay

  1. If you have any issues concerning the property during your stay you should notify the Property Manager (whose name and telephone number appears in the information sent with the confirmation of your booking and in the Information and Advice folder) as soon as possible. Blue cottage will not normally make any refunds in respect of complaints made after the customer's departure from the property if the customer did not make the complaint or problem known to the local contact during the stay. In considering any complaint we will take into account whether we have been given the opportunity to investigate it and the chance to put matters right.

 

Cancellation

  1. If you cancel a booking for any reason, you must notify us in writing by email, fax or by post only. Your deposit is non-refundable and the following cancellation charges will apply:
     
    • More than 60 days before start date: Your deposit
    • 59 to 30 days before start date: 50% of the total rental
    • 29 to 15 days before start date: 75% of the total rental
    • 14 days or less to start date: 90% of the total rental
    • On start date or early departure: 100% of total rental
       
  2. We do not operate a cancellation insurance scheme and strongly recommend that you ensure that you have your own appropriate cover. We will charge a fee of £45 to re-instate any cancelled booking.
  3. We can in some cases transfer bookings to a new date for a charge of £45, plus any additional rent, at the rate set on the Blue Cottage website, provided this is requested no fewer than six weeks before the start of the holiday. If there is a surplus we will hold that against a future booking and will not refund it.
  4. We may cancel a booking at any time before the date on which it begins. We would expect to do this only for essential building work or for some other reason unforeseen by us at the time your booking was accepted. In this unlikely event we shall refund in full all money received by us for the booking, but will not have any liability beyond this, and, without limitation of the foregoing, we will not have any liability for travel costs incurred by you in relation to the booking.
  5. We accept no liability for any works or activity of any sort occurring on any premises adjoining or neighbouring our property, nor shall we be responsible for making any enquiries about the likelihood of, or providing any information to you about, any such works or activity.

 

Access

  1. Anyone with our authority may have access during your stay. This is unlikely to happen, but if it does, we will give you as much warning as we can. There will be no need for you to stay in, since our Housekeeper can accompany the visitor.

 

VAT

  1. Our prices include VAT where appropriate. If VAT rates change, we reserve the right to amend our prices accordingly.
  2. We reserve the right to terminate a booking at any time if these conditions are not met in full.

 

Limitation of Liability

Our liability to you and those accompanying you at the property is strictly limited to direct loss up to the amount paid by you on booking but this does not apply to our liability for: 

  1. Death or personal injury caused by our negligence;
  2. Fraud or fraudulent misrepresentation on our part;
  3. Anything else for which liability may not at law be excluded.

We shall not be liable to you at all for any indirect or consequential loss, whether caused by negligence, breach of contract or otherwise.

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